Last Updated: 09/04/2025
1. Introduction
This Delivery Policy explains how we handle shipping for orders placed on https://www.airtaudio.com.
2. Delivery Area
2.1 We currently deliver to UK addresses only.
3. Shipping Methods and Costs
3.1 Free Standard Shipping
- Standard shipping is free unless otherwise stated directly on the advertised goods.
- We use a variety of shipping methods (e.g., courier services, Royal Mail) depending on the size and weight of the order.
4. Delivery Times
4.1 Estimated Delivery
- Most orders arrive within two weeks of purchase.
- We do not offer next-day or expedited shipping at this time.
4.2 Delays
- If we anticipate a delay (e.g., stock issues or courier delays), we will contact you as soon as possible.
5. Failed or Delayed Deliveries
5.1 Failed Delivery Attempts
- If a delivery fails due to an incorrect address or absence at the time of delivery, we will handle the matter on a case-by-case basis.
- Please contact us if you experience any issues with your delivery.
5.2 Delayed Deliveries
- If your order does not arrive within the estimated timeframe, please email enquiries@airtaudio.com so we can investigate.
6. Packing of goods
6. 1 We endeavour to supply goods in their original packaging wherever possible. However in the case of used or ex-demo products, this may not always be possible.
6. 2 We will ensure that all goods not in original packaging are packed safely and appropriately before despatch.
7. Risk and Ownership
7.1 Risk
- Risk in the goods passes to you once the goods are delivered to the address provided at checkout.
7.2 Ownership
- Ownership of the goods passes to you upon receipt of full payment.
8. Contact
8.1 If you have any questions about delivery or need to report a late/missing parcel, please email enquiries@airtaudio.com or call +44(0)1223 344053.
8.2 Our postal address is; Unit 3, Arthur Business Park, 20 Thorby Avenue, March, Cambs, PE15 0AZ.
